Skip to content

Research in practice.

Explore the questions, methods and reported outcomes behind our published case studies.

Eastern Africa

Customer experience & brand health tracking

A leading telecommunications provider sought to understand declining customer loyalty and rising churn rates. The client required robust customer experience insights to improve service delivery and brand perception.

Western Africa

Market entry & consumer segmentation study

A multinational FMCG company was planning to introduce a new personal care product into the Nigerian market. The client required reliable, data-driven insights to understand consumer preferences, price sensitivity, and competitive positioning across urban and semi-urban locations.

Southern Africa

Impact evaluation of community health intervention

A donor-funded public health programme aimed to improve maternal and child health outcomes in underserved communities. The client required an independent impact evaluation to assess effectiveness and value for money.

What clients say

Confidence starts with a clear process.

Discuss study design, fieldwork checks and participant care before collection begins.

Research design

Define the question, sample, methods and limitations the study must address.

Fieldwork controls

Agree interviewer briefing, supervision, validation and how exceptions will be investigated.

Participant and data safeguards

Plan consent, confidentiality, access and retention arrangements for the study.

Where will your research take place?

Discuss the countries, participants and delivery requirements for your study. Country-specific feasibility is confirmed before agreeing the approach.

A man in a mustard kaftan waits on an elevated Lagos Blue Line platform as a blue and white train passes.

From your research question to useful evidence

Start with the decision, agree the study requirements and plan how the findings will be used.

Share your requirement

Describe the decision, locations, participants and timing. Include what you already know and what the study needs to clarify.

Agree the approach

Discuss methods, access, responsibilities, quality checks and outputs before commissioning.

Plan the handover

Agree reporting formats, documentation and time to discuss the findings and their limitations.

Frequently asked questions

A few things to know before we plan a study together.

No. Tell us the decision you need to make, the audience or locations you have in mind, and your timing. We can shape the approach and scope together.
Both. We can design and deliver a study or carry out data collection for an existing research plan. We agree responsibilities and outputs before work begins.
Our country pages show where we work. We confirm feasibility for the participants, methods and locations in each brief before agreeing a plan.
Timing depends on locations, participant access, methods, approvals and outputs. We set a practical schedule when we scope the study.
We agree deliverables up front. Depending on the assignment, these may include fieldwork documentation, cleaned data, analysis and a report.

Tell us what you need to learn.

Start with your question, your audience and where your research needs to happen. Let’s shape a useful next step.

Discuss your research